Hard Rock Cafe

Reviews

• Jennifer P.

  star star star star star_border 10 June 2026

  Like many other reviewers, we were seeking something different than pizza and pasta.  We were apprehensive based on reviews of poor service.  
  
  We had a great experience. Cleo was our waitress and she was very friendly and attentive.  The food was good and a nice break from all the traditional Italian fare.

• Candice B.

  star star star star_border star_border 3 June 2026

  Food was good, very flavorful. The reason for the 3 stars was because of service. Server was rude , Fabio. Maybe it was an off day for him. The food was good don't get me wrong, and a lot of cool pieces of decor around the area.

• Aya K.

  star star star_border star_border star_border 27 May 2026

  We are from the US and came here because we missed American food and because we read that customer service was great, which we missed as well. First of all, we waited 15 minutes after we got seated and no one was waiting our table. Finally someone came after we complained to 2 waiters and a manager. Second, they advertise their fresh buns so much on the menu, but the bread was OLD. It was literally falling apart as we were eating it and it wasn't soft or fresh. The burger was good but the bread really ruined it for us. Lastly...a soda is 4.50 Euros!! That's almost $5, which is pretty ridiculous. We wished we would've just eaten our 100th pizza or bowl of pasta after this experience and saved our cravings for when we were back home.
  
  The environment is nice in the restaurant, it's clean, chill and they had good music. But personally don't think it's worth it.

• Jordan S.

  star star star_border star_border star_border 20 May 2026

  If you are looking for American food this is the place to go! The atomic burgers were to die for and the fries with garlic aioli were amazing.  The food definitely deserved 5 stars but the service was horrible.
  
  Our waitress couldn't speak english well and she first asked "Can you please think about donating $2 to a charity".  When she came back to our table with the check, we were then asked again if we had considered donating.  I don't want to go a restaurant to buy food only to be pressured to donate money to a charity I don't care about.  In addition, no tap water.  Really disappointed with this Hard Rock.

• Molly G.

  star star star star star_border 18 May 2026

  I went here when I was a little tired of Italian food. The nachos are amazing. It feels like a little piece of America in Florence. The food tastes just as it does in the NY location! It is very comforting here!